CIX Direct Warranty

Warranty Terms

C.I.X. Direct, LLC (CIX DIRECT) warrants our products will meet the standards outlined in our product speciation sheets and in our bid forms. This warranty is a limited, non-transferrable warranty to the original purchaser of our product. CIX DIRECT warrants that the product shall be free from all defects that impair the original function of the product for a period of 5 years from the purchaser’s date of purchase This warranty does not apply to normal wear and tear effects on the product. This warranty is void if any portion of the product environment, product installation and product care instructions are violated. Please review the following instructions and contact CIX DIRECT if you have any questions.

Product Environment

This product is intended for normal dry interior use environments only and must always be kept dry and protected from (excessive) moisture. Exposure of this product to (excessive) moisture, humidity, dampness, condensations, water, wet conditions or weathering can damage the product and will void this warranty.

Product Installation

The customer is responsible for inspecting each piece prior to installation. If you notice a defect prior to installation, DO NOT INSTALL the product. Please contact CIX DIRECT if you have any questions or need a full copy of the product installation instructions.

Product Care

Curing and Durability of Varnish
When you receive your furniture, the finish is 80% cured. This is similar to cement, it is hard, protective, and ready to use right away, however, it takes an additional 3-4 weeks for the final natural hardening of the surface.

Abrasion and Scratching
Catalyzed varnish is tough, but not bulletproof. There will be scratches and dents along the way if you use your furniture, but there are ways to avoid this. Do not slide items across furniture, make sure to lift and move. Sliding dishes or cups that have a rough bottom will scratch the surface. Customer assumes all liability for damage of varnish caused by misuse of furniture.

Spills and Water Rings
Blot up spills immediately. The surface finish provides a tight web of protection that makes most spills that would ruin a normal lacquer finish not a problem. However, moisture for an extended period of time can cause slight discoloration that, with time, will, in most cases disappear. Try to avoid this by blotting up any spills as soon as they happen.

Extreme Heat
Avoid placing extremely hot items on the surface, especially in the first 3-4 weeks after delivery. You should never take anything directly out of a microwave or oven and put directly on your furniture. The average heat out of a microwave is 211°F. Catalyzed varnish is tested to withstand temperatures up to 140°F.

Natural Darkening
Darkening of wood will naturally occur over time. Especially with natural or light colors.

Humidity and Temperature
Changes in the relative humidity, especially sudden changes, are the biggest concern for wood furniture. Experts suggest that the ideal range of temperature for wood furniture is 70 to 72 degrees Fahrenheit with humidity levels kept between 40 and 60 percent. If exposed to relative humidity in excess of 70%, wood may swell causing the furniture and finishes to crack. Wood furniture will dry out and crack if the relative humidity remains below 40% for an extended period of time. It may be necessary to add a humidifier in some environments to maintain the beauty of your furniture.

Cleaning
Cleaning or polishing your wood furniture with products that contain additives will damage the varnish and void this warranty. These additives include, but are not limited to: Wax, Silicone, Ammonia, Alkyl, Bleach/Chlorine, and Disinfectants. Bathroom, Stainless Steel, and Other Solid Surface Cleaning Agents may also not be used, and the use of these products will void this warranty. Please contact CIX DIRECT if you have any question regarding which cleaning products to use. CIX DIRECT recommends using Spotless Hospitality® cleaning products and they can be ordered by calling Woodwright® at 1.800.322.8172.

Warranty Claim

If you feel that you have a warranty claim, please contact CIX DIRECT for a warranty claim form.

CIX DIRECT is not liable for a breach of the warranty unless: the purchaser completes a warranty claim form; purchaser provides proof-of-original purchase; purchaser grants CIX DIRECT a reasonable opportunity to exam the product; purchaser pays to return the product to CIX DIRECT and CIX DIRECT reasonably verifies purchaser’s claim that the product is defective.

CIX DIRECT is not liable for a breach of the warranty if: the purchaser continues to use the product after filing a warranty claim; the defect arises because purchaser failed to follow CIX DIRECT’S oral or written instructions as to the storage, application, commissioning, use or maintenance of the product including, but not limited to, the instructions provide by CIX DIRECT; purchaser fails to use or install the product within six months of purchase from CIX DIRECT; purchaser alters product without the prior written consent of CIX DIRECT.

If CIX DIRECT determines that the purchaser has a valid warranty claim, CIX DIRECT shall at its sole discretion: repair the product; provide new product; provide dealer credit; or refund the original purchase price of the product.

CIX DIRECT’S OBLIGATIONS UNDER THIS LIMITED WARRANTY SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE ORIGINAL CIX DIRECT PRODUCT. THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY SHALL BE THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND CIX DIRECT’S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY SET FORTH IN TIS WARRANTY.

THIS WARRANTY EXCLUDES (1) LABOR AND COSTS OF LABOR FOR THE APPLICATION OR REMOVAL OF ANY PRODUCT, AND (2) ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON BREACH OF EXPRESS OR IMPLIED WARRANTY, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.

CIX DIRECT MAKES NO WARRANTIES OTHER THAN THOSE WARRANTIES SET FORTH IN THIS LIMITED WARRANTY SPECIFICALLY DESCRIBED HEREIN. CIX DIRECT MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE PRODUCTS, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY or (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Some states do not allow limitations of implied warranty, so this limitation may not apply to you.