C.I.X. Direct, LLC (CIX Direct) warrants our products will meet the standards outlined in our product speciation sheets and in our bid forms. This warranty is a limited, non-transferrable warranty to the original purchaser of our product. CIX Direct warrants that the product shall be free from defects in workmanship and material given normal use and care of the product for a period of five (5) years from the purchaser’s date of purchase for all indoor products. All products built for outdoor/exterior use shall carry such warranty for three (3) years.
This warranty does not apply to normal wear and tear effects on the product. This warranty is not valid when the CIX Direct products are not stored or installed as outlined in the product installation instructions, including when products intended for indoor use are used outside. The customer is responsible for inspecting each piece prior to installation. If there are any questions regarding specs or defects prior to installation, DO NOT INSTALL the product. Please contact CIX Direct if you have any questions or do not have a copy of the product installation instructions.
If you feel that you have a warranty claim, please contact CIX Direct for a warranty claim form.
CIX Direct is not liable for a breach of the warranty unless: the purchaser completes a warranty claim form; purchaser provides proof-of-original purchase; purchaser grants CIX Direct a reasonable opportunity to exam the product; purchaser pays to return the product to CIX Direct and CIX Direct reasonably verifies purchaser’s claim that the product is defective.
CIX Direct is not liable for a breach of the warranty if: the purchaser continues to use the product after filing a warranty claim; the defect arises because purchaser failed to follow CIX Directs oral or written instructions as to the storage, application, commissioning, use or maintenance of the product including, but not limited to, the instructions provide by CIX Direct; purchaser fails to use or install the product within six months of purchase from CIX Direct; purchaser alters product without the prior written consent of CIX Direct.
If CIX Direct determines that the purchaser has a valid warranty claim, CIX Direct shall at its sole discretion: repair the product; provide new product; provide dealer credit; or refund the original purchase price of the product.
CIX DIRECT’S OBLIGATIONS UNDER THIS LIMITED WARRANTY SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE ORIGINAL CIX DIRECT PRODUCT. THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY SHALL BE THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND CIX DIRECT’S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY SET FORTH IN TIS WARRANRY.
THIS WARRANTY EXCLUDES (1) LABOR AND COSTS OF LABOR FOR THE APPLICATION OR REMOVAL OF ANY PRODUCT, AND (2) ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON BREACH OF EXPRESS OR IMPLIED WARRANTY, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.
CIX DIRECT MAKES NO WARRANTIES OTHER THAN THOSE WARRANTIES SET FORTH IN THIS LIMITED WARRANTY SPECIFICALLY DESCRIBED HEREIN. CIX DIRECT MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE PRODUCTS, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY or (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.
Some states do not allow limitations of implied warranty so this limitation may not apply to you.